Important Information
Information & Questions Regarding Romme Travel
Welcome to Romme Travel Inc., your premier choice for unforgettable travel experiences. At Romme Travel, we believe in creating unique and immersive journeys that cater to all types of travelers. Whether you are seeking adventure, relaxation, cultural exploration, or a bit of everything, we have the perfect trip for you.
Once your deposit is received, all cancellations are subject to our cancellation policy which is as follows:
You may cancel your booking by notifying Romme. Cancellation fees will be determined with reference to the date on which notice of cancellation is received by Romme and are expressed as a percentage of the total price paid for the canceled Tour:
Cancellation greater than 30 days to trip departure: 85% refund.
Cancellation less than 30 but more than 20 days to trip departure: 50% refund.
Cancellation less than 20 but more than 10 days to trip departure: 15% refund.
Cancellation less than 10 days to trip departure: 0% refund.
As long as you meet the age restriction at the start of your trip, you can book in advance.
Yes! With our flexible payment plans, you can lock in your spot with a simple deposit and pay the balance in monthly installments leading up to your trip.
We accept most major credit providers, including VISA, Mastercard, and AMEX. With our payment plan option, you can secure your reservation with a small deposit and pay the rest monthly.
Packages are priced per person. The cost of your trip is based on the room type you select and the number of people in the room/reservation. This means that you'll be able to take advantage of the best deals by ensuring that your total travelers match the full occupancy of the room you are choosing!
A Excursion Pass gives you access to specific events during an experience - like pool parties, club nights, and live performances - but it doesn’t include accommodation or flight. Party Passes are ideal if you're local to an experience or want to find your own accommodations.
Please either use the "contact us" page or email sales@romme.ca. Email's are subject to a 2 business day response time maximum.
Please refer to our Refund and Cancellation Policy
Absolutely! We have an exceptional safety record and take several precautions, including working with reputable handpicked partners and providing our travelers with real-time SMS and email alerts. We have a risk mitigation team onsite focused on emergency planning and escalation.
With any location, we advise that you keep your belongings safe at all times, avoid provoking strangers, and always show respect to vendor officials and locals. We also recommend traveling in groups to and from events, especially after dark.
Yes! As well as providing financial protection in case things go wrong during your trip, travel insurance will also mean that you have cancellation cover if you can’t go for certain reasons. We recommend purchasing at the time of booking or through our referral link with Travel Insured International (you may also purchase insurance from other providers and provide this evidence to us). Travel insurance policies can be very complex, so we’d recommend that you do your research and carefully read policy documents to determine what is and isn’t included.
Hotels routinely ask for a credit card to be placed on hold for incidentals or a security deposit. As long as there are no issues with the hotel room (no damage and no outstanding room service balances), you should receive the deposit back.
Resort fees or hotel parking fees are NOT included in your trip pricing. We cannot collect this fee on behalf of the hotel due to the fact these fees often change and are out of our control. Therefore, you will be responsible for paying resort fees and/or parking fees with the hotel directly, upon arrival.
If you have any questions regarding incidentals and resort fees, please contact the hotel directly.
Airport Fees: If you are traveling internationally, you’ll be charged foreign departure taxes and fees in addition to your package price. These taxes and fees vary depending on your departure city and destination and may change if the government changes the fees between the time you book and the time you travel. Passengers are responsible for any changes in taxes and fees. Tours may also include a processing fee that varies by destination. When you price your trip, all airport fees and processing fees will be included in your final price.
Change Fees: Changes are no problem as long as our suppliers can accommodate the request. We can’t make any guarantees, but we do promise to make every effort on your behalf. There is a per person fee for changing a reservation in any way once Romme Travel has received your deposit. Adding customers to an existing reservation is NOT considered a change. Change fees will be applied for, but are not limited to, the following situations: name changes, hotel changes, and destination changes. These additional fees will appear on your final price after the change has been made.
Cancellation Fees: Once your deposit is received, all cancellations are subject to our cancellation policy which is as follows:
You may cancel your booking by notifying Romme. Cancellation fees will be determined with reference to the date on which notice of cancellation is received by Romme and are expressed as a percentage of the total price paid for the canceled Tour:
Cancellation greater than 30 days to trip departure: 85% refund.
Cancellation less than 30 but more than 20 days to trip departure: 50% refund.
Cancellation less than 20 but more than 10 days to trip departure: 15% refund.
Cancellation less than 10 days to trip departure: 0% refund.
Resort fees are a daily “mandatory” additional charge that the hotel property charges outside of the initial booking cost. These fees are under the discretion of the hotel and will need to be paid by the traveler, not Romme Travel.
Yes, student verification is required during the checkout process for trip labelled as student trip. This requires a student account is configured.
Please review your payment plan details prior to completing your booking. All payments are automatically processed according to the payment plan. Please reach out and we may be able to help, sales@romme.ca
Complaints should be directed to sales@romme.ca within 30 days of your trip dates.
No, the insurance is not operated by Romme Travel. It is operated by a third-party insurance provider.
Travelers can cancel through the profile page. If there is an issue during the cancellation process, please reach out to sales@romme.ca.
Insurance coverage becomes active upon payment in full (PIF).
Yes, travelers will be required to sign a passenger code of conduct upon trip check-in. Failure to adhere to safety guidelines can result in forfeiture of the trip.
Please contact sales@romme.ca for modifications. Modifications are not guaranteed and are at the discretion of Romme Travel.
Room occupancy will be specified at checkout, please note roommate requests during the checkout process. Specific room occupancy is visible at the time of booking. If there are modifications requested regarding rooming and board, please reach out to sales@romme.ca. If information is not correct we may have to place you in a co-ed room.
Trip transfers must be requested via email through the customer service team at sales@romme.ca.
Trip transfers must be requested at least 31 days prior to the trip start date. We strive to accommodate all trip transfers to the best of our ability. However, please note that all transfer requests are subject to our discretion.
No, Early Bird perks and/or discounts do not transfer with trip transfers regardless of the reason for cancellation.
In the event of a flight delay, please be patient and understand that everyone involved is working to get each traveler to his or her destination as quickly and safely as possible. If you leave the tour, make long-distance phone calls, or incur expenses, regardless of reason, you will not be reimbursed. Flight delays are unfortunate but are an inherent risk in air travel. Compensation will be based on law provisions for the air travel vendor.
No, Romme Travel does not supply chaperones, but we do provide 24-hour onsite professional staff to assist you. Our staff will provide all travelers with a complete Welcome Orientation upon arrival. We’ll tell you what to do in case of an emergency, how to find our staff, and other important information to ensure maximum safety and fun. In some locations, we partner with other tour operators who will provide you with various types of orientations and assistance.
Travel documents will be emailed to you 1 week prior to trip departure. Flight information may only be available 24 hours prior to departure.
We don’t accept frequent flyer miles, but you are able to purchase hotel accommodations individually and purchase our excursion pass exclusively.
Yes, Romme Travel offers a hotel-only option if you would like to book only your hotel accommodations with us and then purchase your own flight. Please Select the no flight option at checkout
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